If Webview Component is installed on HDS, then it is called Administrative Workstation Server.
Services / Process definition: (a) config logger – Configuration Database Logger.
(d) Router rtr – Call router – Process receives call routing requests determines call destination and collects information about the entire system.
(e) RT server rts – Real time server – Process that takes realtime data retrieved from PG and forwards it to the AW Server. NM – Node manager – Process that manages, restart and initializes processes on each ICM Node.
The PG informs the ICM of events at the device and provides a means for controlling the devices.
These records are written by Front End Servers to reflect whether end users were able to connect to a call or why a call was terminated.
The management packs now monitor and collect data for some of the critical external dependencies that might indicate severe issues, including IIS availability, CPU and memory usage of servers and processes, and disk metrics.
Cisco IPCC provides state of the art Vo IP contact center solution by integrating with the Cisco IP telephony components.
It also collects the information contact center activity from the PG and communicates with the Admin workstation Server.
Services / Process definitions: (a) ccagent – Central controller device management process(DMP) Agent – this manages session layer communication with the ICM nodes.